DescriptionKforce has a client that is seeking a Manager Incident & Problem Management in West Palm Beach, FL.Responsibilities:Critical Incident Response:* Lead the Major Incident Management (MIM) process for all Priority 1 (Critical) and Priority 2 (High) SAP disruptions* Host and facilitate emergency technical bridges, coordinating rapid response efforts across internal IT infrastructure, SAP Basis, network teams, and external vendors* Draft and distribute clear, business-centric executive communications during outages, keeping the IT Leadership, Corporate Sponsors, and OpCo Presidents continuously informed of impact and estimated recovery timesProblem Management & RCA:* Lead the post-mortem analysis for all major incidents to effectively decrypt the root cause of systemic failures* Partner with the SAP development and QC teams to design and deploy permanent structural fixes, actively preventing the recurrence of known errors* Maintain the CoE's Known Error Database (KEDB) to accelerate and streamline future triage effortsAMS & Vendor Governance:* Oversee the daily operations of external Application Management Services (AMS) partners, functioning as the Tier 1 and Tier 2 support teams* Enforce strict adherence to Service Level Agreements (SLAs), holding external vendors strictly accountable for response times, resolution quality, and ticket backlog reduction* Ensure seamless ticket hand-offs between the external support desk and the CoE's internal Level 3 engineering teamsOperational Analytics & Trend Spotting:* Monitor daily incident volumes across all core business domains, including Finance, Operations, and Supply Chain* Identify spikes in "How-To" tickets that indicate a failure in user training rather than a system defect, and feed this intelligence back to change managers to proactively update training materialsRequirements* Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)* Minimum of 5+ years of experience in Major Incident Management, Problem Management, or IT Service Management within an SAP environment* Proven experience in vendor management, specifically overseeing Application Management Services (AMS) partners and SLA enforcement* Demonstrated expertise in SAP S/4HANA systems and architecture* Strong proficiency in leading root cause analysis (RCA) and maintaining a Known Error Database (KEDB)* Exceptional communication skills, with the ability to draft executive-level communications during critical outages* Strong analytical mindset for monitoring incident trends and identifying training gaps* Proven ability to lead emergency technical bridges and command response efforts under high-pressure situationsJob TypeContractCompensation68 - $72
...join us at Sezzle and help create the future of shopping! About the Role: Sezzle is seeking a talented and motivated Graphic Design Intern who is best-in-class, with a high IQ and a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast...
...Production Operator Production Operator 7am - 7pm and 7pm - 7am (will rotate from day to night every 30 days) (may be needed on other... ...samples of liquid materials from various locations in the plant. Bringing samples into laboratory and conducting testing (titrating...
...Why should you choose to work at Sutter Roofing? One of the longest-serving and largest roofing and sheet metal contractors in Florida... ...materials as needed Coordinate, supervise and manage subcontractors Monitor quality of installations Deliver excellent customer...
...Graphic Design Intern Got a creative spark? Love bringing ideas to life? Want real-world experience building a brand? Grain Processing Corporation (GPC), a KENT WORLDWIDE company, is seeking a creative and motivated Graphic Design Intern to join our Sales & Marketing...
...Job Description Aramark Nexus is hiring an Assistant Food & Beverage Manager to support a new, large-scale food service and hospitality operation near Hereford, Texas , within driving distance of both Hereford and Amarillo. This full-time management opportunity...